The service packages in the mail is managed directly by the company Poste Italiane SPA(Italian post office) which carries out the customs clearance of postal parcels from third Countries directly in its stores without presenting the goods at the customs offices, remaining thus responsible for the correct execution of customs operations. It states that no parcel is retained in customs Offices while located in the facilities of the company, Poste Italiane, although are often provided incorrect information about the case of the packages in the offices of this Agency. Additional information may be obtained by consulting the web page Finally, the Agency of Customs and Monopolies is not responsible for incorrect information on the topicThe Agency is also responsible for the difficulties encountered in contacting the staff dedicated to the management of the post office and Call the Call Center of the same company, as the staff assigned to this task is not the staff of the Agency of Customs and Monopolies.
Therefore, for information about the status of the proceedings or duties to perform for the purposes of customs clearance of shipments, as well as for any errors or delays in the delivery, you must contact the offices of Poste Italiane SpA, by indicating the identification number of the shipping (tracking number) and by contacting the following addresses.
